The National Disability Insurance Agency has confirmed that, effective from June 9, 2026, participants will no longer receive formal decision letters informing them of Home and Living supports decisions — a change the agency says is intended to support more consistent communication practices across the scheme.
While the update is administrative rather than a change to funding or eligibility, it directly affects how participants with Supported Independent Living and other Home and Living arrangements receive and track information about their approved supports.
What’s Actually Changing
Previously, participants with Home and Living supports — covering arrangements like Supported Independent Living, Specialist Disability Accommodation, and related housing and living supports — received a dedicated decision letter each time a determination was made about their supports.
Under the new approach, that standalone letter is being retired. Instead, participants are directed to refer to their NDIS plan directly for information about approved supports, and can raise questions during their regular plan and implementation meetings.
Why the NDIA Says This Matters
According to the agency, the change brings Home and Living communications in line with the agency’s broader practices and existing legislative requirements, removing what had become a duplicate communication channel running alongside the formal plan documentation.
What Participants Should Do
For participants and their support coordinators, the practical takeaway is straightforward: do not expect a separate letter confirming Home and Living decisions going forward. Instead, the NDIS plan document itself becomes the primary reference point, and questions or requests for explanation of a decision should now be directed to the agency via the NDIS hotline on 1800 800 110, or raised directly in plan and implementation meetings.
Support coordinators in particular will want to build this change into how they brief participants and families, given how significant Home and Living arrangements often are for day-to-day living circumstances.
A Small Change Worth Knowing
While minor in isolation, this kind of administrative shift is easy to miss amid the much larger structural reforms currently working their way through the NDIS. Participants relying on Home and Living supports should make a point of reviewing their current plan directly rather than waiting on correspondence that will no longer arrive.
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